Security for residential communities.
Licensed gate, concierge and patrol officers for condominium associations, homeowner associations and rental communities. Resident and vendor verification, documented patrol, and a record the association can produce years later. Florida Security Agency License B 2100072.
The service residents see every day.
Residential security is unlike every other kind. The same people pass the same officer twice a day, know their name, and tell the board what they think. A program that works has to satisfy two audiences at once: residents who want to be recognized and waved through, and a board that will one day be asked what was in place when something went wrong.
Officers residents recognize
Screened on employment, criminal, credit, driving and reference history before assignment, and placed with continuity in mind. Many of our officers work in English and Spanish, which in Miami-Dade is the difference between a conversation and an incident report.
A gate is an access system, not a barrier
Resident verification, guest and contractor processing, vehicle access, delivery and vendor handling, and after-hours procedures. Most of the value is in the routine, and most of the failures are in the exception nobody wrote down.
Patrol that can be evidenced
GPS-verified tours on a schedule the manager can see, incident reports filed from the post, and a 24/7 dispatch and communications center behind every shift. Associations get asked for that record long after the fact.
A manager who outlasts the board
Boards turn over, managers change, and the security provider is often the only party who remembers why a rule exists. A named account manager, and executives averaging more than eight years in place, is how that memory survives.
What a program covers.
- Condominium associations - lobby and concierge posts in high-rise buildings, package and visitor handling, amenity and garage access.
- Gated HOA communities - gatehouse posts, resident and guest verification, vehicle access and roving patrol.
- Rental and mixed-income communities - visible presence, after-hours coverage, and incident documentation the owner can act on.
- Amenity and construction periods - temporary coverage while a clubhouse, garage or building envelope project brings unfamiliar contractors through the community daily.
- Storm season - the coverage plan for the days a community is least able to control who comes and goes. Ask for it in writing before hurricane season, not during it. See emergency response and incident command.
Ask every bidder the same four things.
Association proposals are hard to compare because they are written to be hard to compare. These four questions make them comparable, and they are worth asking us as readily as anyone else.
Who supervises, and how often are they here?
A name, a title and a visit frequency. Not a department.
What is your turnover on comparable posts?
If nobody will answer, that is the answer.
Show me a real post order set.
Redacted from a live community, not a template with our name typed in.
What happens in the first hour of an incident?
Who is called, in what order, and who calls the board.
Questions buyers ask us.
Should the gate be armed or unarmed?
Unarmed, in most residential communities. A gate post is an access control and customer service position: verifying residents, processing guests and vendors, handling deliveries and writing down what happened. Introducing a firearm changes the risk profile of every routine interaction with a resident. Armed coverage becomes a fair question where there is a documented history of violent incidents at the property. We will tell you which your community needs after walking it, including when the answer is unarmed.
What is a board actually signing?
Four things worth reading before the vote: the coverage schedule, which says exactly which hours are staffed and what happens on holidays; the post orders, which say what the officer does and does not do; the insurance certificate naming the association as additional insured; and the escalation thresholds, which say when the officer calls the manager, the board or the police. If a proposal does not contain all four, that is worth asking about.
A resident is unhappy with the officer. What happens then?
It reaches a named account manager, not a queue. Residential work generates this constantly, because residents see the same officer every day and hold opinions about them. Some complaints mean the officer needs coaching, some mean the post orders are unclear, and some mean a resident has been asked to follow a rule they dislike. Sorting those apart is management work, and it is the part boards most often find missing.
How do you keep the same officers on our gate?
Turnover is a management problem before it is a pay problem. We run a Florida-licensed Security Officer School (DS2700029), so an officer can train and advance without leaving the company, and our management team averages more than eight years in place, which means supervisors know their sites. Continuity is worth asking every bidder about, because a community that meets a new officer every month is not getting the service it is paying for.
Do your officers speak Spanish?
Many do. In Miami-Dade a large share of residents, guests and vendors are Spanish-speaking, and the moment it matters most is the one where a situation is still being talked down rather than reported.
What do we get in writing after an incident?
An incident report filed from the post rather than written up later, GPS-verified patrol tours showing where officers actually were, and a dispatch log of every escalation. Associations are frequently asked to produce that record long after the event, sometimes years later, and a patrol that cannot be evidenced is a patrol that did not happen as far as a claim is concerned.
Start with a walk of the property.
We will look at the gates, the lobby and the hours that are actually exposed, then put the recommendation in writing - including where the community can spend less.